FAQ
Disclaimer
- Slight variations in shape and glaze pattern make every item one of a kind
- All glazes are food-safe and lead-free
- Our clay body is fully vitrified but any unglazed areas may retain slight porosity
Item Care
- All mugs, plates and bowls go in the microwave and dishwasher. For the longest life, we recommend hand washing
- Avoid thermal shock
- Do not use on a stovetop or in the oven
Processing Time
- Ready-to-ship items usually arrive within 2-3 weeks
- Custom items require extra time. Please allow 5-8 weeks for production and delivery
Commissions
- I accept custom commissions, but it depends on the item, glaze, available time etc.
- Contact for a personalized quote.
- Custom orders will have a lengthier processing time
Shipping and Returns
- Carriers used are: USPS, UPS, and FedEx
- Returns are handled on a case-by-case basis at the owner’s discretion
- Return shipping costs are non-refundable
- Personalized/customized goods cannot be returned
- If your order arrives damaged, please include a photo showing the damaged item in original packaging within 3 days of arrival